| Shipping Policy |
- Most orders placed before 2PM EST will ship on the same business day.
- If the order is unable to be processed and shipped the same day and is listed as "In Stock" the order will be shipped within 24-48 hours from time of order.
- All orders placed on Friday will be shipped Monday or the next business day if a holiday is the next day.
- All Special Order pieces will be shipped upon arrival of the product or as requested by the purchaser.
- Any orders placed over the phone and paid by check, cash, or money order are not subject to the listed quantity of product at the time of order. It is subject to the listed quantity at the time payment is received.
- Shipping Time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, and/or FEDEX/UPS shipping holidays.
- Olights.com reserves the right to refuse any order for any reason.
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| Damaged/Lost/Delayed Shipments |
Olights.com is not responsible for items that may be damaged, or lost by the shipping company, or "carrier" (FedEx, UPS,USPS). All shipments are fully insured with the respective carrier. All products and packaging should be carefully inspected upon receipt and any damage should be brought to the carrier's attention. If necessary, purchaser should alert the carrier and Olights.com that a claim needs to be filed for that shipment. Once a claim is approved and processed by the carrier, our shipping department will then ship out a replacement or refund the purchase price. Olights.com has no control over the timeliness of the shipments and cannot be held responsible for any delays caused by the carrier. If necessary, Olights.com will aid in the filing of an appropriate claim with the carrier in the event of loss, damage, or shipping delay.
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| Standrd 30 Days Returns Policy |
All non defective equipment can be returned for full credit of the merchandise within 30 days of the invoice date. If you are not satisfied with the products from Olights.com, you may ship the merchandise back to the address below in a trackable shipping method (Fedex, UPS, DHL, USPS, etc.) in your own expense. Simply email us your
- Tracking information
- Customer information
- Invoice Number
via email to: RMA@Olights.com, there is no RMA form to fill out. We will refund your account once the merchandise is received.
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| Open Box Limited Refund Only 30 Day Return Policy |
All non defective equipment can be returned for full credit of the merchandise within 30 days of the invoice date. However 20 % restocking fee applies on open package or damaged package item
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| Replacement Policy |
Any goods which prove to be defective within 30 days of delivery may be exchanged for a replacement of the same model. After 30 days all equipment warranty is only valid through the manufacturer only. All defective reshipments will be sent USPS Ground. Customers can upgrade the defective reshipment at their cost upon request. A hold will be placed on the purchasers credit card for the amount of the replacement part. Once the returned equipment is received by our warehouse the hold will be released.
Please note customer (purchaser) is responsible for all return shipping regardless of reason for return. We recommend placing insurance on return shipments. Olights.com is not responsible for any lost or stolen return packages.
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| 30-day money-back quarantee |
Olights offer 30-day money-back quarantee. We are so confident with these products we offer a lifetime warranty on all Olights flashlights as well. Simply ship back your product to return address, your light will be returned fully functional. The exterior finish is not covered as this is cosmetic and does not affect the function. If your model is discontinued, we may issue you store credit or offer you a newer model of equal or greater value. We reserve the right to issue a refund in lieu of a replacement.
Return the merchandise to:
Olights.Com
45387 Medicine Bow Way
Fremont, CA 94539
Att. Customer Returns
Please send the return merchandise tracking number to us, Olights.com will then credit back the returned merchandise's unit price once the merchandise is received. Original shipping charge will not be refunded. |
